Refund Policy

Overview

Sora 2 enables physics-aware video with synchronized audio, cinematic camera control, and multi-shot storytelling. This policy explains refund eligibility and limits for credits and subscriptions used to generate these high-fidelity outputs.

Subscription and Payment Terms

• Sora 2 offers billing via Credits and Subscriptions
• Credits: Consumable units for world simulation, synchronized audio, and cinematic camera moves
• Subscriptions: Monthly or annual access to credits and premium physics/audio features
• Payments are processed securely by third-party providers

Refund Policy

• Time Limit: Refund requests must be made within 3 days of purchase
• Credit Usage: If more than 20 credits are used, refunds are not eligible
• Deduction: Processing fees may be deducted from refund amounts

How to Request a Refund

• Contact us at [email protected]
• Provide account details, order number, purchase date, and reason
• Submit within 3 days of your purchase

Processing Refunds

We respond within 1–2 business days. Approved refunds are processed within 24–48 hours; timing depends on your payment provider.

Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated date. Please review regularly.

Contact

Questions about refunds? Email [email protected].